PINGORA · TOTEAPP AS
Refund policy
Who this policy covers
Pingora is owned and operated by Toteapp AS, organisation number 834389762, Søndre torv 2, 3510 Hønefoss, Norway. Contact: hello@pingora.online; +47 97347557. This policy concerns Pingora software subscriptions and cashier/counter add-ons purchased through Paddle. It does not cover food, goods or services sold by venues.
How to request a refund
Contact Paddle buyer support at paddle.net, or email hello@pingora.online with the purchase email, transaction reference and reason. Do not send card numbers, security codes or passwords. We can help identify the purchase; refunds for Paddle transactions are processed through Paddle.
Eligibility and timing
Requests are assessed under the Paddle Buyer Terms, Paddle Refund Policy and applicable mandatory rights. Paddle’s policy provides for discretionary review of requests made within 14 days of a transaction, including subscription renewals. A request within that period does not automatically guarantee a refund. Mandatory rights, including any applicable withdrawal or defect remedies, are not limited by this policy. We do not offer an additional unconditional money-back guarantee.
Cancellation is separate
Canceling a subscription stops future renewals as confirmed in the customer portal. Access normally continues until the end of the paid period. Cancellation alone does not automatically refund the current period or create a prorated credit; any refund is assessed under the rules above.
Approved refunds
If approved, Paddle processes the refund to the applicable original payment method where supported. The time for funds to appear depends on Paddle and the payment provider. Do not treat the submission of a request as confirmation that a refund has been approved. Refunded subscription access may end or be adjusted to reflect the refund.
Free trials and test transactions
The free trial requires no card and causes no automatic charge, so there is no trial payment to refund. Sandbox payments are simulated and do not involve real money. Live payments are not yet enabled on Pingora.
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